Right of withdrawal for consumers

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day,

  • on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, provided that you have ordered one or more goods under a single order and that the goods are delivered under a single delivery, or
  • on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good, if you have ordered several goods under a single order and these are delivered separately, or
  • on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece, if you have ordered goods delivered in several partial consignments or items, or
  • on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good, provided that you have concluded a contract for the regular supply of goods over a specified period.

To exercise the right of withdrawal, you must inform us (UniCare GmbH represented by the managing directors Dr. Christian Pahl and Bernd Haefke, Mittelstrasse 7, 12529 Schoenefeld, Germany, telephone number: +49 (0)30 63 41 56 03, e-mail address: info@unicare.berlin, fax number: + 49 (0)32 2 21 70 31 95) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

Model withdrawal form >

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may refuse a repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You shall send back the goods or hand them over to UniService GmbH, Hilschen 10, 34270 Schauenburg, Germany, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Please note: Free gifts that you have received, e.g. as part of a sales promotion, above a certain purchase value must also be returned as soon as the required purchase value is undercut by a return. Otherwise, they will be invoiced (original price, incl. legally applicable VAT). Thank you for your understanding.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Grounds for exclusion or exception

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

In the case of UCderm vouchers, the consumer must agree to the premature expiration of the right of withdrawal during the ordering process. With the beginning of the execution of the contract, i.e. the creation of the voucher code, the consumer agrees to a waiver of the right of withdrawal. If the consumer does not agree to the waiver of the right of revocation before the conclusion of the order, no purchase contract is concluded.

Return of goods

If you wish to return goods (cancellation of your order and reimbursement of the purchase price), please proceed as follows:

  • If possible, pack the return shipment unbreakable and closed in the original carton or in a comparable packaging.
  • Print the return note. Please enclose the completed return slip with the shipment.
  • Enclose a copy of your invoice with the package.
  • Please bring the package to the post office.
  • Please frank the return shipment sufficiently and only as an insured parcel.

Please send the package to the following address:

UniService GmbH
Hilschen 10
34270 Schauenburg
Germany